Refund and Claim Policy:

For any issues related to billing, claims, or refunds, please contact our billing department at 99999999 (Toll-Free). Please note that for any billing, claim, or refund-related issues, calling our toll-free number may not provide a resolution. You must contact our billing department for assistance.

After returning your order, the refund policy varies depending on your mode of payment. Details regarding the payment method can be found on your product receipt. You can check the status of your refund by contacting our billing department at 999 999 9999(Toll-Free).

Please note: This information applies specifically to products purchased and delivered by Spikeautoparts and not those purchased from a third party or another junkyard.

Refund Process:

Once your product reaches our warehouse, we will initiate the refund process, which may take up to 3 days. After the refund is processed, it may take 5-7 working days to reach your account, depending on your mode of payment. To claim a refund for a product not as described, you must provide a 25-second unboxing video including the shipping label.

Please note that there are no refunds for any kind of body parts, exterior parts, or electronic parts.

For any freight parts, it is preferable to provide a business name and address. If no business address is available, kindly provide a nearby Walmart parking address, or additional charges may apply for doorstep delivery.

Once an order is placed, it takes 5-7 working days to generate the tracking ID. Delivery time depends on the dimensions of the product and the distance to be covered, typically ranging from 10-12 working days.

If an incorrect shipping address is provided by the customer, the organization does not hold any responsibility once the part is shipped. In such cases, the customer will be responsible for additional charges for reshipment of the same part. If the customer wishes to cancel the order, they will be eligible for a partial refund after a deduction of 25% of the paid amount.